The most prevalent challenge in everyday business communication is the lack of clear articulation in conversation. Every time you use a speech filler as in “ah” or “um” or “you know” or “so,” you are detracting from the confidence you want your words to convey, and you diminish the power of your message. Ask a trusted colleague to tell you what your speech fillers are, and then work to eliminate them. You can also record a few of your phone conversations; you will be surprised at what you hear.
Remember to be clear about the message you are delivering. Don’t cloud the issues you are talking about. If you are delivering a message about appropriate office attire, you don’t want to start giving detailed messages about the upcoming company picnic.
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